Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us when requesting electrical services, quotations, support or information through our website.
We collect only what we need
Personal information is collected where reasonably necessary to provide quotations, communicate with you, arrange electrical services and operate our business.
We protect your information
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse or unauthorised access.
You remain in control
Subject to applicable law, you may request access, correction or deletion of personal information or object to certain processing.
Introduction
This Privacy Policy explains how Q Tique 28 (Pty) Ltd, trading through Electrician Boksburg 24/7, may collect, use, store, disclose and otherwise process personal information.
This policy applies when you visit electricianboksburg24-7.co.za, contact us by telephone, email, WhatsApp or website form, request a quotation, make an enquiry or use our electrical services.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").
Responsible Party
For purposes of POPIA, the responsible party in respect of personal information processed through this website and our electrical services is:
- Business: Q Tique 28 (Pty) Ltd
- Website: electricianboksburg24-7.co.za
- Email: info@electricianboksburg24-7.co.za
- Telephone: 078 687 9083
- Address: 11621 Matakalatsane Street, Thokoza, Alberton, 1426, South Africa
Privacy and POPIA-related requests may be submitted to the contact details provided above.
Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
- Your name and surname.
- Telephone and mobile number.
- Email address.
- Physical or service address where electrical work is required.
- Information submitted when requesting a quotation.
- Information about an electrical fault, installation, maintenance requirement or project.
- Messages and correspondence sent by email, WhatsApp, website form or other communication channels.
- Business or company information where you contact us on behalf of an organisation.
- Invoice, quotation and transaction information.
- Photographs or other information that you voluntarily send to us concerning an electrical installation or project.
- Website usage information such as IP address, browser type, device type, referring page and pages visited, where collected by our website or analytics tools.
We do not intentionally request special personal information unless it is reasonably necessary and lawful for a specific purpose.
Where We Obtain Your Information
Personal information will normally be collected directly from you.
This may occur when you:
- Complete a website enquiry form.
- Request a quotation.
- Telephone us.
- Send us an email.
- Contact us through WhatsApp.
- Book an electrical service.
- Provide information at a job site.
We may also receive information from another person where they have requested electrical services on your behalf or where another lawful basis permits us to receive that information.
Why We Process Personal Information
We may process personal information for legitimate business and service purposes, including:
- Responding to enquiries.
- Preparing and sending electrical quotations.
- Arranging appointments and site visits.
- Providing emergency electrical services.
- Providing electrical installations, maintenance and repairs.
- Communicating with customers about ongoing work.
- Issuing invoices and maintaining financial records.
- Managing customer relationships.
- Improving our website and services.
- Preventing fraud, abuse and security incidents.
- Complying with legal, tax, accounting and regulatory requirements.
- Establishing, exercising or defending legal rights.
Lawful Processing
We will process personal information only where permitted under POPIA or other applicable South African law.
Depending on the circumstances, processing may be necessary:
- With your consent.
- To perform a contract or take steps requested by you before entering into a contract.
- To comply with an obligation imposed by law.
- To protect a legitimate interest of the data subject.
- To pursue our legitimate interests or the legitimate interests of a third party where permitted by POPIA.
Providing certain information may be necessary for us to provide a quotation or electrical service. If required information is not supplied, we may not be able to provide the requested service.
When We May Share Information
We do not sell your personal information.
Personal information may be disclosed where reasonably necessary to:
- Employees or authorised staff who need the information to provide services.
- Electricians, technicians or authorised subcontractors involved in providing the requested service.
- Website hosting and technology service providers.
- Email and communications providers.
- Accounting, bookkeeping or professional advisers.
- Insurers or legal advisers where necessary.
- Government, law-enforcement or regulatory authorities where disclosure is required or permitted by law.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality and data protection requirements apply.
Operators and Service Providers
We may use third-party service providers to help operate our website and business. Under POPIA, a third party that processes personal information for a responsible party may qualify as an operator.
These providers may include:
- Website hosting providers.
- Email service providers.
- Website security services.
- Analytics services.
- Cloud storage providers.
- Accounting systems.
- Communication platforms.
We endeavour to use reputable service providers and to take reasonable steps to protect information processed on our behalf.
Cross-Border Processing
Some website, hosting, cloud, email, analytics or technology service providers may process information using infrastructure located outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under POPIA, including the requirements relating to transborder flows of personal information.
Information Security
We take reasonable and appropriate technical and organisational measures designed to protect personal information against:
- Loss.
- Damage.
- Unauthorised destruction.
- Unauthorised access.
- Unlawful processing.
- Alteration or disclosure.
Measures may include access controls, password protection, website security, software updates, secure hosting and limiting access to information to authorised persons.
Where we become aware of a security compromise involving personal information, we will deal with the incident in accordance with applicable POPIA requirements.
How Long We Keep Information
We do not intend to retain personal information for longer than is reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.
Information may be retained where necessary:
- To complete electrical services.
- To maintain customer and service records.
- For warranties or service histories.
- To comply with tax, accounting or other legal record-keeping requirements.
- To resolve disputes.
- To establish, exercise or defend legal claims.
Personal information may thereafter be deleted, destroyed or de-identified where appropriate.
Cookies and Website Technology
Our website may use cookies and similar technologies to help the website function, improve performance, understand website traffic and improve the visitor experience.
Essential Cookies
Essential cookies may be required for website security, functionality, session management or other basic website operations.
Analytics Cookies
Where enabled, analytics services may collect information about how visitors use the website, such as pages visited, device information, approximate location, browser information and referral sources.
Third-Party Technology
Features provided by companies such as Google, Meta, WhatsApp, embedded maps or other third-party platforms may use their own cookies or technologies where those services are installed on the website.
You can normally control cookies through your browser settings and, where available, through the website's cookie preference controls.
Direct Marketing
Where we send direct marketing by electronic communication, we will do so subject to applicable South African law, including POPIA.
Where consent is legally required, we will request appropriate consent before sending unsolicited electronic direct marketing.
Existing customers may receive relevant communications where permitted by law.
Marketing communications will provide a reasonable way to opt out where required. You may also ask us to stop sending direct marketing by contacting us at:
info@electricianboksburg24-7.co.za
Your POPIA Rights
Subject to POPIA and other applicable laws, you may have the right to:
- Ask whether we hold personal information about you.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or destruction of personal information where permitted by law.
- Object to certain processing of your personal information.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
- Lodge a complaint with the Information Regulator.
We may need to verify your identity before releasing, correcting or deleting personal information.
Some requests may be subject to limitations or exceptions permitted under POPIA, PAIA or other applicable legislation.
Children's Personal Information
Our website and electrical services are intended primarily for adults, property owners, tenants, businesses and persons authorised to request electrical services.
We do not intentionally use the website to collect personal information from children for marketing purposes.
Where children's personal information is processed, it will be handled only where permitted by POPIA and other applicable law.
Links to Other Websites
Our website may contain links to websites, maps, communication platforms or services operated by third parties.
We do not control the privacy practices of independent third-party websites.
We recommend reviewing the privacy policies of those services before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable law.
The date shown at the top of this page indicates when this policy was most recently updated.
We recommend checking this page periodically for material changes.
Privacy & POPIA Contact Details
If you have questions about this Privacy Policy or want to exercise a right relating to your personal information, please contact us.
Electrician Boksburg 24/7
Information Regulator South Africa
If you believe that your personal information has been processed in contravention of POPIA, you may lodge a complaint with the Information Regulator.
Telephone:
010 023 5200
Email:
enquiries@inforegulator.org.za
Address:
Woodmead North Office Park,
54 Maxwell Drive,
Woodmead,
Johannesburg,
South Africa
Website:
inforegulator.org.za